Productivity Agreement Delivery Support Guidelines
An Foras Áiseanna Saothair
The Community Training Centre (CTC) Productivity Agreement Service Delivery Support Guidelines have been developed as a resource for the operation, management and delivery of services through CTC’s. It provides a standard framework within which CTC’s can operate, thereby supporting the ongoing development of best practice in the delivery of services by CTC Boards of Directors, Centre Managers, Centre Staff and supporting personnel. As it goes through its development phase, the Guidelines will establish links with the Quality Assurance requirements, KPIs, etc. The have been devised as part of an overall programme of review and development of the services provided by CTC’s. They were reviewed and updated in June 2005 by a small FAS/IACTO/CTC working group. They should be read as an integrated document that attempts to create a framework for good practice rather than one that prescribes rules and regulations.
FÁS (2005) ‘Productivity Agreement Delivery Support Guidelines’. An Foras Áiseanna Saothair.